By using the Website, you are accepting the practices we describe here.
Information that we collect
When you visit the Website, you provide us with two types of information: personal information that identifies you (such as your name and email address) and non-personal information (such as your IP address and browser type) that does not identify you personally, but gives us information about your computer and about your activities on our site. This information includes your IP address, your browser type, the date and time you access the site, and the website that referred you to our site. We also collect and store information from your computer using “cookies.” A cookie is a small file stored on your computer that is tied to information about you. For example, when you sign in to your account, cookies will be used to save your email address and name so the next time you visit your account from the same computer we will “remember” your email address and name in order to make your experience faster and simpler. We may also use “web beacons,” which track your use of the Website in order to provide you with more useful information and a more personalized experience the next time you visit.
From time to time, we also may ask you some questions about yourself (such as your interests and activities, your age, etc.) so we know how to serve you better. You don’t have to answer these questions if you’d rather not.
Finally, we also may receive information about you from third parties (such as updated delivery and address information, purchase history and additional demographic information).
Protection: Practical Limitations
We take appropriate security measures to help safeguard this information from unauthorized access and disclosure. For example, only authorized employees are permitted to access your personal information, and they may do so only for limited reasons. We also encrypt credit card numbers and other sensitive information before it is sent from your computer to ours. We also use firewalls to help prevent unauthorized access to your personal information.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel may gain access to your personal information despite our efforts. You should note that in using the Website, your information will travel through third party infrastructures which are not under our control.
You should always take great care in handling and disclosing your personal information. For example, avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Our use of your information
In general, we may use information that we collect about you in the following ways:
-to process payment for purchases you make;
-to deliver the tickets and services you request;
-to enroll you in programs in which you choose to participate;
-to manage your account and provide you with customer service;
-to perform research and analyze your use of, or interest in, our products, services or content (or products, services or content offered by others on the Website);
-to communicate with you by e-mail, regular mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our affiliated companies, event seller or promoters, or other third parties;
-to help us develop and display content and advertising tailored to your interests on the Website and other websites;
-to verify your eligibility and deliver prizes in connection with contests and sweepstakes;
-to enforce our terms and conditions;
-to protect against or identify fraudulent transactions;
-to generally manage our business; and
-to perform other functions, which we will describe to you at the time we collect the information.
We may share your non-personal information in any of the above circumstances. Also, we may share aggregated non-personal information with third parties, including advisors, advertisers and investors, for general business analysis purposes. This information does not contain any personal information. We will share personal information such as your full name, phone and email with sellers, venues or promoters. The seller or promoter of the event will have access to your personal information and purchasing information such as order number, ticket number, etc.
If you have any questions about how a third party handles personal information, please contact that third party directly.
Access to your information
If you have an account, you also may close your account at any time by contacting Vitalculture.com customer service at firstname.lastname@example.org. If you close your account, you will not be able to sign in to your account or access any of your personal information. However, you can open a new account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we think are necessary to protect the integrity of the Website or to protect our users, or take other actions otherwise permitted by law.
Please note that if we have already provided information about you to third parties (for example, if we’ve already sent your information to an event provider), or if you’ve given information to a third party (for example, by clicking on a website link taking you to a third party’s website, and you provided your contact information to that third party), retention of that information will be subject to those third parties’ policies. If you receive an unwanted email from a third party, you’ll have to opt-out from receiving further emails from that party itself.
How to contact us