Tickets by Phone: 612-874-8892
PURCHASING TICKETS
Tickets purchsed on Vitalculture.com and partner site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. We do add fees on to shipping to cover operation, profits and shipping costs such as stamps, labor, envelopes and packaging. Purchaser may be able, in some instances, to purchase tickets directly form the venue box office without paying Vital's service fees, delivery fees or other processing fees.
SELLING TICKETS
You must either sign up or upgrade your account to Seller status. This is free to do but you will be required to fill out a small agreement.
Register online, complete the forms, setup your event and start selling!
The service charge can ranges from 5-15% depending on the ticket price,venue, and promoter or seller.
The service fee is paid by the ticket buyer unless you choose as a seller to pay it from your end.
Promoter name is the name which shows up on your event page as the promoter of the event.
Billing name is who we make the payable check out too and may be different then the production group name..
Due to federal law, we must have a W-9 on file in order to remit payment for ticket sales for all businesses based in the United States only.
We cannot legally sell your tickets without an agreement in place binding and protecting all parties involved.
The ticketing process has many variables which must be agreed to by both parties prior to selling any tickets.
Checks are sent the Thursday of the week following the event. You can contact us to request expedited payment, which you will be responsible for any extra costs. They can also be picked up from our storefront at:
3 W 15th St.
Minneapolis, MN 55403
REFUND INFORMATION
If you encounter any issues at the event you must contact Vital Culture within 5 business days following the originally scheduled date of the event via a trouble ticket inquiry at info@vitalculture.com in order to request a refund. Failure to do so will waive your right to a refund. Not all refund requests will be honored.
All sales are final. Refunds are only given if an event is cancelled or rescheduled.
If an event is cancelled you will receive a refund minus the nonrefundable service charge. If the event is rescheduled you will have the option of a refund minus the service charge or tickets to the rescheduled date.