We cannot make any exchanges, upgrades, or additions to an existing order. If you would like to add more tickets, you will need to place a separate order. All orders will be honored at the door. If you would like to exchange or upgrade your ticket, you can request a refund for your original order (minus the nonrefundable service charge) and you can repurchase the correct tickets. Please note, not all refund requests for this reason will be honored.

Yes,as long as you have a billing address and cvv number attached to the card and it displays a Visa/MasterCard, Amex or Discover logo.

Your printable ticket is your only ticket. You must print it to gain entry to the event. You cannot get into the event with out it. You will not be refunded if you are unable to bring your printed ticket to the show.

You can print your ticket as many times as you want, but only one set can be used at the door. Every time you re-print your ticket your old one becomes null and void. Once the ticket has been scanned at the door it cannot be re-used.

If your order was processed you will see a confirmation page at the end of your order. You will also be emailed a copy of the receipt.

Make sure to bring the new card, as well as a copy of your statement with the charge as backup.

After your purchase is completed there will be a link on the screen to print your tickets. If you do not have access to a printer at this time, here are instructions on how to print your tickets from your account. Please note, you can also print your tickets by clicking the "print tickets" link in the receipt that is emailed to you after your purchase is completed. Please note that this link only works once for security reasons, but you can always re-send the ticket email through your account in the "My Purchased Tickets" section.

Your print at home ticket is your only ticket. You must print it to gain entry to the event. You cannot get into the event with out it. You will not be refunded if you are unable to bring your printed ticket to the show.

If you are receiving this message, you have already purchased tickets with us before and already have a Vital Culture account. If you do not remember the password you can click the "forgot password" link and your password will be emailed to you. If you do not receive this email please contact info@vitalculture.com from the email that is attached to your account and your password will be provided to you.