Below, you will find a list of commonly asket questions. If you can not find what you are looking for, please feel free to contact us with any comments or suggestions you may have.

1. What if an item I want is out of stock?
   When an item is out of stock, you may add this item to your request list. You will be notified when the item is back in stock. We will always restock in demand titles if there are still avalible. We have contacts with many distributors and labels, so if the item is still avalible, we will get it.
   
   
2. When do I need to log in?
   Logging in to Vital makes your shopping experience more convenient by storing your shipping information, your wish list, your request list, along with other browsing preferences. You must be logged in to take advantage of any of these special features. Although it is not mandatory to login in, You will need to before your finalize your checkout.
   
   

1. I have received a defective product. How should I exchange or return this item?
   Please call customer service at 612-874-8892 or write us at support@vitalculture.com and well help you resolve the issue.
   
   

1. When is the best time to order?
   Our site is constantly being updated with new items and audio. The majority of new releases will be released Fridays. Titles will avalible for pre order in our system before their acutal release date. So, you can guarantee that you wont miss a title even if you cant shop the day it is relesased. Any out of stock title can be added to your special request list. You will be notified via email once any of those items are back in stock. Each style of music has its own new release page, so stop back any time to see what the new titles are.
   
   
2. How do I check the status of my order?
   Click on the my account link in the above menu bar. You can find your list of past orders at the bottom of that page. Click on the order number to view its details.
   
   
3. When I place an order, will I receive a confirmation?
   You will receive an email notification of your orders status both when you first submit your order and when we finalize processing of the order.
   
   
4. When will my order ship?
   Orders placed before 3:00pm central standard time will be shipped that day. Otherwise they will be shipped on the next available business day.
   
   

1. When I click an audio link, the audio player window doesnt pop up.
   You may have a pop up blocker program installed. Follow the instructions in your pop up blocker to add vitalculture.com to the list of allowed websites.
   
   
2. When the audio player pop up window opens, nothing loads or plays.
   You may not have flash installed. Click  here to visit Adobe.com and download the latest version of flash player.
   
   

1. I forgot my password, what should I do?
   Click  here to enter your email address and receive a new password. Remember to log in and change the password again to one you can remember.
   
   
2. How do I update my account?
   Click on the my account link in the above menu bar.
   
   
3. How do I change my address?
   Click on the my account link in the above menu bar. Youll find your list of saved addresses about half way down the account page.
   
   
4. How do I change my contact email?
   Click on the my account link in the above menu bar. Youll find the change email form at the top right of that page. Note that email addresses are unique to each user.
   
   

1. What is in-store pickup all about?
   In store pickup is only avalible at our Minneapolis outlet. Pickup is avalible during our normal store hours. Orders placed after 3pm will be avalible the next day. All pickups are prepaid.
   
   
2. How much will I be charged for shipping?
   Shipping charges depend on the amount of records and method of shipment you choose. It is a better value to ship more records, as the amount you pay per record decreases the more you ship. You will have a chance to review your shipping charges before you finalize your order.
   
   

1. Upon placing an order, when is my credit card charged?
   We will authorize your credit card for the order total right when you finalize your checkout. Once weve fully processed your order, the amount will be captured and withdrawn from your account.
   
   
2. Is it too late to cancel my order once I have checked out?
   To ensure inventory, tracking, & financial accuracy, it is not possible to cancel an order from the web once it has been submitted. Please contact customer server to cancel an order before it ships.